Contact Us

Check in your inbox, even in the "spam or junk mail" box.

If you do not find the email, you can at any time download your tax document from the "your orders" section in pdf format.

The status of your order must be "open" or "approved", otherwise it is already being processed by the warehouse.

If your order is in an "open" state it means that the administrative office is checking it to pass it to the warehouse.

If your order is in the states "in preparation", "in management", "ready" or "in picking" it means that your order is going to be entrusted to the courier and will be shipped the same day, you will receive an e-mail with confirmation of shipment with tracking and tax document after 6pm. If the link to the tracking does not work, please wait the next day, it could only be a problem of updating the website of the carrier used.

Clicking will open a pre-filled form where you will have to select the payment method you want to use.

* it is not always possible to change the payment method

What you need to do in 4 easy steps:

1 - Fill out the form to request the withdrawal number indicating the number of invoice and the product on which to request the return
2 - Pack the product correctly by writing the withdrawal number received from our staff on the box
3 - Ship within 10 days to: RECESSI RIDEWILL SRL OFFICE - VIA SOCRATE 6, 22070 CASNATE CON BERNATE (CO)
4 - You will receive a refund in a short time depending on the payment method you have chosen

In case of defective or faulty product it is necessary to fill in the form with the following data:

Name and surname, order number, product code, defect (specify as much as possible in detail), receipt / invoice number.

Subsequently, the Ridewill assistance service will issue the RMA number with all the instructions for packaging and shipping.

Our technical department will reply as soon as possible. (maximum 24 hours)

Please do not send more questions of the same type and do not also use other contact tools (telephone, social networks, etc.), otherwise management problems would arise.

Our technical department will reply as soon as possible. (maximum 24 hours)

Please do not send more questions of the same type and do not also use other contact tools (telephone, social networks, etc.), otherwise management problems would arise.

Our technical department will reply as soon as possible. (maximum 24 hours)

Please do not send more questions of the same type and do not also use other contact tools (telephone, social networks, etc.), otherwise management problems would arise.