When support is not available directly from the manufacturer you need to ask the costumer service the RMA number.
If the product is defective or broken, please send a mail to firstname.lastname@example.org then the Ridewill service will give the RMA number with all the instructions for packing and shipping.
The operator RMA is avaiable on phone from Monday through Friday from 9.30 a.m to 11.30 a.m
The product will be repaired or, if repair is not possible, replaced with one equivalent or higher. In case of difficulty in obtaining the product, Ridewill has the power to fulfill the Guarantee Conditions through Credit Note and refund to the buyer the current market price of the product.
It is up to the costumer to send the damaged goods at the headquarters of Ridewill in via Socrate, 6 - 22070 Casnate con Bernate (CO) ,Ridewill will be charged for the restitution expenses.
Shipment expenses,either about purchase or restitution,are out of refund.
Will be rejected to the Sender charging him all shipments of products:
- Not including packaging, accessories, original handbooks, screws, bolts, gaskets, and anything else was present at the time of purchase
- Received with outer packaging unsuitable or inadequate that got damaged during transport.
The guarantee does not cover damage due to not using the original packaging and protective outer packaging not authorized by the service center. If the product results damaged because of improper assembly / installation Ridewill.it reserves to accept the validity of the Guarantee.
If the product proves to be functional and without the declared defect, the cost of returning the product will be charged to the customer
Warranty on batteries for motorcycles and scooters
In compliance with Legislative Decree 24 of Law 422 of 02/02/2002 and 29/12/2000 (Law Community) warranty on electrical life apply within 30 days of the sale providing a copy of the receipt for acquisto.Per manufacturing defects and compliance the standard warranty remains valid for 24 months for private entities and 12 months for those who have a VAT.
Conventionally, the customer is not entitled to punitive damages or compensation as well as any contract or tort liability for direct or indirect damages to persons and / or property. In case of changes to these Terms of Guarantee, Ridewill.it apply the present conditions on the Product Guarantee in effect at the time of purchase by the customer.