Terms and Conditions
General conditions of Sale
1- Scope and conclusion of the contract
2- Purchases on the Site
3- Information aimed at the conclusion of the contract
4- Product availability
5- Product information
6- imitations of use
8- Purchase orders
9- Transfer of risk and ownership
10- Methods of payment
11- Methods, costs and terms of delivery
12- Limit of liability
13- Return of products and right of withdrawal
14- Legal Guarantee of Conformity
15- Conventional Manufacturer's Warranty
16- Additional Assistance Services for a fee
19- Competent court
These General Conditions of Sale govern the offer and sale of products and services on the website www.ridewill.it ("Site"). The products and services purchased on the Site (hereinafter referred to as Products ") are sold by Ridewill S.r.l. (hereinafter referred to as Ridewill), with registered office and management and operational headquarters in Via Socrate n 6 Casnate con Bernate Como, registered in the Como Register of Companies. REA CO-314788 VAT number 03438580130. Detailed information about the details that allow you to contact Ridewill quickly and communicate directly and effectively with it, also in order to request information, send communications, ask for assistance or submit complaints are available at the following internet address: https://www.ridewill.it/en/service-for-you/contact-us/2/
Brands, logos and other distinctive signs of various kinds present on the Site belong to their respective owners. The use of trademarks, logos and other distinctive signs, including reproduction on other Internet sites, by unauthorized third parties is prohibited. The contents of the Site (texts, graphics, images and animations) are protected by copyright: it is therefore forbidden, among other things, to reproduce and publish them in any form without the written authorization of Ridewill. The following general conditions of sale apply to each purchase of Products through the Site.
1. Scope and conclusion of the contract
1.1 The offer and sale of the Products on the Site constitute a distance contract governed by art. 49 and ss. of the Legislative Decree 6 September 2005, n. 206, as amended by Legislative Decree. n. 21/2014 ("Consumer Code"), and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The purchase of Products on the Site is allowed only to persons who are 18 (eighteen) years old at the time of the order. By purchasing on the Site, the Customer therefore declares to be of age. If the Customer is not of legal age, Ridewill will not accept his order.
1.3 Customer is the person (natural or legal) who makes a purchase on the Site, accepting the General Conditions of Sale (hereinafter, Customer).
1.4 The Customer is required, before making a purchase, to read these General Conditions of Sale and to accept them by affixing a flag in the indicated box. At the time of purchase, therefore, these General Conditions of Sale are generally and fully accepted, also with regard to the sections referred to here through direct links to other sections of the Site. In any case, the General Conditions of Sale are put to available to the Customer by Ridewill in the "Terms and Conditions" section of the Site and its storage and reproduction is permitted.
1.5 The Customer undertakes to verify the correctness of the data in the order confirmation e-mail and to promptly report any errors or omissions to Ridewill.
1.6 The applicable General Conditions of Sale are those in force on the date of transmission of the purchase order. They can be changed at any time by Ridewill. Any changes will be effective from the moment of their publication on the Site. Before placing an order, customers are therefore invited to access the Site to check the applicable General Conditions of Sale.
2. Purchases on the Site
The purchase of Products on the Site can only take place after registration and is allowed both to customers who have the quality of consumers, and to customers who do not have this quality. Pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code, the consumer is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. The inclusion of the VAT number during the purchase procedure is considered to indicate that the purchase has been made for purposes related to the entrepreneurial, commercial, craft or professional activity carried out. Ridewill is a virtual reseller that builds its own commercial offer not only on the goods present in its warehouses, but also on the basis of the availability communicated by its suppliers. The Site is constantly updated automatically in order to ensure maximum correspondence between the availability communicated by the suppliers and those indicated on the Site. However, it may happen, also due to the possibility that several users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order. In this case, the Customer will be promptly informed by e-mail, the purchase order will be canceled and the Customer who has already made the payment (see section Methods of Payment), will be promptly refunded the full amount paid.
3. Information directed to the conclusion of the contract
3.1 In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Ridewill informs the Customer that:
A. To make the purchase of one or more Products on the Site, the Customer must fill out an order form in electronic format and send it electronically to Ridewill, following the instructions that will appear on the Site from time to time. Before proceeding upon transmission of the order form, the Customer must accept the General Conditions of Sale. Once the order form has been registered, Ridewill will send the Customer to the e-mail address indicated the order confirmation containing: a summary of the General Conditions of Sale, information relating to the essential characteristics of the product purchased, a detailed indication of the price, payment method used, delivery costs and any additional costs;
B. the order form will be filed in Ridewill's electronic database for the time necessary to execute it and, in any case, in accordance with the law. To access your order form, the Customer can follow the procedure referred to in the following article 8.2.
3.2 The languages available to customers for the conclusion of the contract are Italian and English.
4. Product Availability
4.1 Within the information sheet relating to each Product there will be a specific section containing information about the availability of the Product and the expected average delivery times.
4.2 Ridewill constantly checks that all the prices indicated on the Site are correct, without however guaranteeing the absence of errors. In the event that an error is found in the price of a product, Ridewill will give the Customer the opportunity to reconfirm the purchase of the Products at the correct price or to cancel it.
4.3 It may happen that in the event that multiple users purchase the same Product at the same time, this is no longer available, despite sending the purchase order. Ridewill therefore reserves the right to communicate any unavailability of the product no later than 10 working days (deadline) from receipt of the order. In this case, Ridewill proposes i) an alternative article of equivalent value or ii), pursuant to Article 1353 et seq., Will terminate the contract and the Buyer who has made the payment (see section Payment Methods) will promptly refunded the full amount paid.
5. Product information
5.1 Each product is accompanied by a Technical Data Sheet that illustrates its main characteristics based on the information provided by the producers of the goods. Ridewill will do its best to ensure that the images of the Products published on the Site represent as faithfully as possible the Products offered for sale. The colors of the Products, however, may differ from the real ones due to the settings of the computer systems or computers used by users for their display. Furthermore, the images of the Product in the Technical Data Sheet may differ in size or in relation to any accessory products, the images may also differ in some color or variant details. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the Customer will prevail.
5.2 The Site may also contain general purchasing support information, such as those present, by way of example, in the Glossary or in the Buying Guide. This information is intended as simple generic information material, not referable to the real characteristics of a single product. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the Customer will prevail.
6. Limitations of Use
The products and items sold by Ridewill have not been tested for applications in the medical field or for joint use with medical-surgical devices of any kind and nature. Likewise, Ridewill's products have not been tested for application in the context of nuclear activities or in the aeronautical field. Ridewill products must therefore not be used in these areas, with respect to which Ridewill assumes no responsibility for malfunctions and / or damage to things or people. Unless otherwise indicated, the methods of use of the item or product purchased, with particular reference to its safety, are indicated in the "technical data sheets".
7.1All prices published on the Site are in Euros and are inclusive of VAT in the Italian language display, and excluding VAT in the English language display and, where applicable, of the WEEE contribution. Delivery costs, which may vary in relation to the delivery method, The chosen location, quantity of products or in relation to the payment method used, will be specifically indicated (in Euro) in the Technical Data Sheet and in the order summary, as well as in the order confirmation e-mail.
7.2 Ridewill reserves the right to change the price of the Products at any time and also, possibly, several times during the same day. It is understood that the price of the Product that will be charged to the Customer will be that indicated on the Site at the time of the order and that any changes (increase or decrease) subsequent to the transmission of the same will not be taken into account.
7.3 In the event that a List price is indicated above the price of a Product, the latter indicates the price recommended to the public by the manufacturer through the distribution chain. Some shops or large retailers may sell this product permanently or on offer at a lower price than that indicated on the Site.
8. Purchase Orders
8.1 In the order confirmation e-mail, in addition to the information referred to in the previous article 3.1, the Customer will also find the indication of the "Customer Order Number", which must then be used in any subsequent communication with Ridewill, as well as the summary of all customer data entered in the order. The Customer undertakes to verify its correctness and to promptly communicate any corrections through the Online Customer Service, which can be contacted by accessing the section https://www.ridewill.it/it/servizi-per-te/contattaci/2/?idtipo=
8.2 The Customer who made the purchase will be able to access his order and check its status by accessing his personal profile through the "Your orders" section of the Site.
8.3Ridewill reserves the right not to entertain commercial relations with certain subjects. Furthermore, Ridewill reserves the right not to accept or cancel any orders (in the case of a Customer who does not give guarantees of solvency, or of incomplete or incorrect orders, or in the event of unavailability of the Products), regardless of the fact that the payment has been received or not, notifying the customer by fax, telephone or e-mail within 48 (forty-eight) hours (excluding Saturdays and holidays) from receipt of the order. In the event that Ridewill does not accept or cancel an order for which payment has already been made, Ridewill will promptly refund the full amount received, according to the methods that will be indicated to Ridewill by the Customer for this purpose. Furthermore, it is understood that the refund of the price represents the only charge to be borne by Ridewill for the non-acceptance or for the cancellation of the order, being in this regard excluded any form of responsibility borne by Ridewill.
9. Transfer of risk and ownership
If the customer is not a consumer, as required by art. 1510, paragraph 2, cod. civ., the ownership of the Product passes to the Customer when the Product is delivered to the carrier or to the forwarding agent for delivery at the Customer's home or at the address indicated by the Customer at the time of the order. The Product therefore travels at the Customer's risk and peril, it being agreed that each shipment is carried out for the specific assignment and account of the Customer and that, therefore, Ridewill is exempt from any liability with the delivery of the same to the carrier / forwarder or to the Customer in the in the event that the latter decides to collect the goods. If the customer is a consumer, as required by art. 63 of the Consumer Code, the risk of loss or damage to the Products, for reasons not attributable to Ridewill, is transferred to the Customer only when the latter, or a third party designated by him and different from the carrier, materially enters into possession of the Products. However, the risk is transferred to the Customer already at the time of delivery of the goods to the carrier if the latter has been chosen by the Customer and this choice has not been proposed by Ridewill, without prejudice to the Customer's rights towards the carrier.
10. Methods of payment
Ridewill offers the following payment methods for purchases:
• Payment in cash and credit / debit card (with collection in store)
• Cash on delivery for amounts not exceeding 1,000 (one thousand) Euros (VAT included)
• VISA, MasterCard and American Express credit card
• Paypal (VISA, VISA Electron, MasterCard, Postepay, Carta Aura and American Express circuits)
• Advance bank transfer
Payment conditions and methods are specifically and in detail specified at the following link: https://www.ridewill.it/en/help/payment-methods/11/
Some payment methods may not be usable due to the type of Product purchased and / or the method of delivery or shipment. The payment methods actually available to the Customer in relation to the single Product will in any case be indicated during the purchase procedure.
11. Delivery methods, costs and terms
11.1 The deliveries of the Products are made all over the world, subject to any limitations specifically indicated in the Product Technical Data Sheet, to the destination address indicated by the Customer in the order form. In case of doubts about the reachability of the destination, the Customer can ask for information through the "Contact us" section of the Site.
11.2 Delivery costs are charged to the Customer, unless otherwise indicated in the Product Technical Data Sheet. The same document indicates the transport costs of the single product, if it constitutes the only purchase. The total amount of transport costs may vary in relation to the delivery methods and above all on the basis of any additional products that the Customer decides to purchase. The exact amount of transport costs will therefore be indicated in the shopping cart and in the purchase summary, before the order is sent. For the delivery of the Products in certain territorial areas, specifically indicated during the purchase procedure, a surcharge may be required ("shipping cost contribution for remote area"), the exact amount of which will be clearly indicated during the purchase procedure. and before sending the order.
11.3 In the summary of the order and, therefore, before the Customer proceeds with the transmission of the same, the total price of the order will be indicated, with separate indication of the delivery costs and any other possible additional expense. This total, which will also be indicated to the Customer in the order confirmation e-mail referred to in art. 3.1 above, will constitute the total amount due by the Customer in relation to the Product. Nothing more is due by the Customer than this amount. For each purchase made on the Site, Ridewill issues an invoice (if the Customer has entered VAT number, SDI code or PEC) or received in all other cases, of the material sent. The invoice or receipt will be issued and transmitted in compliance with the applicable laws. For the issuance of the invoice / receipt, the information provided by the Customer at the time of the transmission of the order through the Site and that the Customer guarantees to be true is authentic. No change in the invoice / receipt will be possible after its issue.
11.4 The delivery of what is ordered means at street level, except:
-different communication from Ridewill Customer Service
-as provided in the Product Technical Data Sheet;
-the purchase of the delivery service to the floor, where provided, has not been requested.
Couriers do not deliver to P.O. Boxes, Post Offices, deliveries to third-party transport / forwarding companies.
11.5The Products shipped are checked and delivered to the courier without defects. Without prejudice to the provisions of sub art. 14 and subparagraphs, Ridewill will not be responsible for damages and cannot undertake to replace or repair them unless reported upon acceptance of the shipment by placing the dispute on the courier's bulletin. At the time of delivery, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document sent in advance via e-mail;
- that the packaging is totally intact, undamaged, dented, punctured, wet, torn, reconditioned with non Ridewill.it branded adhesive tape, or in any way altered, even in the closing materials (adhesive tape or metal straps).
The Customer is therefore invited, in his interest, to REPORT any discrepancies in the packaging or the mismatch in the number of packages by affixing the appropriate "SPECIFIC RESERVE" or REPORTING ON THE BULLETIN (where signature is required) the description of the type of damage to the packaging found in the withdrawal phase. (Example of the wording "SPECIFIC RESERVE" to be written next to the signature: "With reserve due to dented box **). ** box dented if dented, box punctured if punctured, non-original tape if tampered with, etc. If the courier shows up with the electrical terminal, it will also be necessary to cross the "reserve" box / box and indicate the anomaly found on the packaging among the available options. In fact, the receipt without reservations or with generic control reserve of the products does not allow the Customer to take legal action against the courier, nor does it allow Ridewill the same action in the event of loss or damage to the products, except for partial loss. or damage not recognizable at the time of delivery (HIDDEN DAMAGE) for which reference is made to art. 14.
11.6 The Customer is required to IMMEDIATELY verify the correct functionality and conformity of the Product: in case of detection action of non-conformity / specific or hidden damage, the Customer is required to report it immediately to Ridewill no later than 7 (seven) calendar days from the date of delivery of the product (date included in the count) through the Customer Service ATTENTION KEEP THE PACKAGING FOR ANY RETURN OF THE PRODUCT NOT CONFORMING. https://www.ridewill.it/en/service-for-you/contact-us/2/
The Customer will be asked for the following information:
¬ Order number / Sales document
¬ Photo of the external packaging
¬ Photo of the damaged part
¬ Possible affixing of signature with specific reservation
The COMPLETE documentation must be forwarded WITHIN AND NOT MORE THAN 7 CALENDAR DAYS (Saturday and Sunday included) FROM THE DATE OF RECEIPT OF THE INCLUDED PRODUCT, in order to allow Ridewill to make a claim against the courier's insurance within the terms established by law. Failed requests or INCOMPLETE requests received by Ridewill after the above terms have elapsed cannot therefore be taken into consideration, always without prejudice to the provisions of sub art. 14 and subsections. In the event of a damaged or non-compliant product, it is MANDATORY to keep all the parts making up the ORIGINAL PACKAGING. In the absence of original packaging, Ridewill will not be able to manage the return of the same and the dispute raised by the Customer cannot be accepted in any way.
11.7The Customer is required to report any particular characteristics relating to the place of delivery of the Product and / or its location. If he does not provide such information or provides incorrect information, any additional costs that Ridewill must bear to complete the delivery of the Product will be at his expense.
11.8 The Customer acknowledges that the withdrawal of the Product is a specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will be placed "in storage". In case of failure to collect the Product within 5 (five) working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 of the Italian Civil Code Once the contract is terminated, Ridewill will reimburse the total amount possibly paid by the Customer, less the costs of the unsuccessful delivery of the Product, the return costs to Ridewill and any other expenses incurred due to failure delivery caused by the absence of the recipient. The termination of the contract and the refund amount will be communicated to the Customer by e-mail.
11.9 The terms of shipment, that is, of taking charge of the Product by the courier, and the terms of delivery are specifically indicated in relation to the individual Product in the Technical Data Sheet. Shipping terms run from the date of transmission of the order, unless otherwise specified in these General Conditions of Sale or in the Technical Data Sheet. If the Customer purchases two or more products, the shipping times are considered to be those of the product with the longest shipping times to which an average of 24/48 hours must be added to consolidate the shipment at the Ridewill logistics. The delivery terms run from the date of shipment or from a different date specifically indicated in the Technical Data Sheet. For the resolution of some logistical or other problems that may arise in relation to delivery, it may be necessary to contact the Customer. In this case, the shipping terms will start from the day on which the problem will be resolved through contact with the Customer and the delivery terms will consequently be postponed. If Ridewill, in order to ascertain the identity and authorization of the Customer to make a payment, requests additional information (for example, landline telephone number, front / back copy of the valid identity card via and -mail or fax), the terms of shipment, that is, of taking charge of the Product by the courier, will start from the date of receipt of the documentation or from the date of confirmation of the transaction by the fraud risk prevention center.
11.10 If the purchased Product is delivered late with respect to the delivery terms indicated in the Technical Data Sheet, the Customer can contact the Customer Service or Online Customer Service by telephone, by accessing the "Contact Us" section of the Site. Ridewill will promptly examine the complaint and will communicate the result to the Customer by e-mail within a maximum period of 15 days. If it appears that the delay is not due to unforeseeable circumstances or force majeure or is not attributable to the Customer himself, Ridewill undertakes, in the event of a delivery delay exceeding 10 days, to allow the Customer who requests it to terminate the contract, with consequent reimbursement of the total amount paid by the Customer, including delivery costs and any other cost also for services purchased by the same, immediately and in any case within 10 days from the request for termination of the contract or, alternatively, to provide the Customer with a discount coupon equal to the value of the delivery costs paid by the Customer that can be spent on the Site within 3 months. In no case, Ridewill can be held responsible for the delay, cancellation or impossibility of making the delivery if this depends on reasons of force majeure or unforeseeable circumstances (including malfunctions and inefficiencies of the Internet network and the responsibility of the Customer).
11.11 Customers with shipping addresses outside the EU are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling your order. Customs, duties and taxes vary widely from country to country; Please check with your local customs agency for estimated cost details. Customs, duties and taxes are non-refundable: so if you refuse a shipment due to unforeseen import taxes, the cost of the original shipment, any brokerage / customs / duty / tax fees, and any return shipping charges will not be refunded.
12. Limitation of Liability
These general conditions outline the entire scope of responsibility of Ridewill regarding the items sold on the Site, with the exclusion of any other guarantee, condition and term, expressed or implied, established by law, also with reference to the quality or suitability of the items for use. specific, without prejudice to those guarantees which, by law, cannot be waived, with particular reference to the provisions of article 1229 of the civil code and in terms of liability for damage from defective products and consumer protection. In no case will Ridewill be liable for the loss of profit or for any indirect damage suffered by the Customer due to a fact, act or omission attributable to Ridewill pursuant to these general conditions or in any case in relation to the purchase or sale of the same.
13. Return of products and right of withdrawal
13.1 In general, no return of items will be allowed without the prior written consent of Ridewill, except as indicated below.
13.2 The return is not allowed for sanitary, electro-medical products, those subject to personalization at the request of the Customer, or for other items which, although supplied by Ridewill, were not available in the offer on the Ridewill.it website and, therefore , have been specifically ordered at the customer's request.
13.3 Pursuant to articles 52 et seq. of the Consumer Code, the Customer who holds the quality of consumer has the right to withdraw from the purchase contract of the Product, without any penalty and without the need to specify the reason, within the term of 30 (thirty) days from receipt of the Product (or in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good).
13.4 The Customer who wants to exercise the withdrawal must send Ridewill an explicit written communication to that effect, within 14 days from the date of receipt of the Product. This communication must be sent by filling in the appropriate form or by registered mail to the following address: Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO)
The Customer can exercise the withdrawal either by sending any explicit declaration containing the decision to withdraw from the contract, or, alternatively, by sending the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:
Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(complete and return this form only if you wish to withdraw from the contract)
Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO)
telephone: __________ - fax: ____________
Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is sent in paper version)
(*)Delete where inapplicable.
13.5 In the notice of withdrawal, the Customer must indicate the purchase order number, the Product or Products for which the right of withdrawal is to be exercised, as well as the clearly expressed will to withdraw from the purchase. The Customer is also advised to attach a copy of the purchase tax documentation to the notice of withdrawal.
13.6 Once the notice of withdrawal has been received, the Ridewill Customer Support Service will promptly notify the Customer of the unique WITHDRAWAL CODE that the Customer is asked to use to return the Product. The Product must be returned to Ridewill within 30 (thirty) calendar days from the communication of the WITHDRAWAL CODE. For the purposes of the expiry of the term, the Product is considered returned when it is delivered to the accepting post office or to the shipper.
13.7 The substantial integrity of the property is an essential condition for exercising the right of withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.), fully functional and free of signs of damage, wear or dirt and which consequently can no longer be considered intact and salable. If the product's serial code is entered on the product packaging, as, for example, for electronic products, it is part of the product and, consequently, the Product must be returned in its original packaging, which must be placed in a further packaging, since the WITHDRAWAL CODE or any other label or tape cannot be affixed to it. Furthermore, the withdrawal applies to the Product in its entirety. It cannot be exercised in relation to parts and / or accessories of the Product.
13.8 The costs of returning the Product are charged to the Customer. The return takes place under the full responsibility of the Customer until Ridewill confirms receipt of the Product. The Customer is liable for any damage that the Product may suffer during transport.
13.9 Provided that the Customer has complied with the methods, terms and conditions for exercising the right of withdrawal, Ridewill will proceed, within 30 days from the date on which it became aware of the exercise of the right of withdrawal, to reimburse the sums. paid by the Customer for the Product. The reimbursement will not include the cost of redelivery at the Ridewill headquarters. In accordance with art. 56, paragraph 3, of the Consumer Code, unless Ridewill has offered to collect the goods himself, the latter may withhold the reimbursement until he has received the goods or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs first. The reimbursement will take place through the transfer procedure of the amount charged to the Customer's credit card, in the event that he has used this method of payment, or, in all other cases, by bank transfer. In the latter case, it will be the Customer's responsibility to promptly provide in writing, even in the same notice of withdrawal, the bank details to allow Ridewill to make the reimbursement.
13.10 If the Product is damaged during transport, Ridewill will notify the Customer of the incident within 5 working days of receipt of the Product, to allow him to exercise the rights that the Customer is entitled to under the transport contract. In this case, the Product will be made available to the Customer, so that he can return to the same and, at the same time, as the condition of the integrity of the Product does not exist, the request for withdrawal will be refused. The provisions referred to in Articles 48 to 67 of the Consumer Code do not apply to contracts negotiated away from business premises on the basis of which the consideration to be paid by the consumer does not exceed 50 (fifty) euros. However, the provisions of this Chapter apply in the case of multiple contracts stipulated simultaneously between the same parties, if the amount of the overall consideration that the consumer must pay, regardless of the amount of the individual contracts, exceeds the amount of 50 euros.
13.11 As provided for in art. 59 of the Consumer Code and given what was previously indicated in point 13.2, the right of withdrawal does not apply:
a) in the case of the supply of services after the complete provision of the service if the execution began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by Ridewill;
b) in the case of supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
c) in the case of the supply of sealed audiovisual products or computer software, opened by the consumer;
d) in the case of supply of consumable products (eg latex, sealants), if the package is not sealed;
e) if the purchase is made in the Outlet section (eg refurbished, used or end-of-leasing products);
f) in the case of supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
g) to professionals and companies to whom an invoice has been issued, not falling within the private sector;
h) underwear without original packaging or worn;
i)for the collection of goods on site as they can be viewed at the time of collection
13.12If the withdrawal has not been exercised in accordance with the provisions of Articles 52 and ss. Consumer Code and, in particular, if the Product is not intact in all its parts and / or accompanied by its accessories and / or elements that form an integral part of it (eg: cables, batteries, manuals, etc.) and / o lacks the original packaging, when it is part of the Product or when it is damaged or used by the Customer beyond the limit of normal diligence, it will not result in the termination of the contract and, consequently, will not give the right to a refund of the amount paid by the Customer for the Product. The Product will remain at Ridewill at the Customer's disposal for collection which must take place at the Customer's expense and responsibility.
13.13 The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. To establish the nature, characteristics and functioning of the goods the consumer can only handle and inspect them in the same way as he would be allowed to do in a shop. For example, the consumer only has to try on a garment, without being able to wear it. Consequently, the consumer must handle and inspect the goods with due diligence during the withdrawal period.
13.14 The returned goods must be intact, packed in their original packaging and complete with any manuals without any lack. Otherwise Ridewill will reduce, upon notification to the Customer, a percentage between 10% and 80% of the value of the goods at the time of return, as the product itself cannot be resold as new.
13.15 The goods subject to exercise of the right of withdrawal must bear the same serial number present on the Ridewill sales invoice; if the goods have a different serial number from what is indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, at the same time canceling the request for withdrawal.
14. Legal Guarantee of Conformity
14.1 All new Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by art. 128-135 of the Consumer Code ("Legal Guarantee"). The Products used and those recognized provided they are covered by the Legal Guarantee of Conformity provided for by art. 128-135 of the Consumer Code, but the duration of the warranty is reduced to 1 (one) year (instead of 2 years as required by the aforementioned articles for new products).
14.2 The Legal Guarantee is reserved for consumers. Therefore, it applies only to Customers who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
14.3 Ridewill is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery (except for used and refurbished products, as written above). The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered. Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the products already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the product, it will instead be the consumer's responsibility to prove that the lack of conformity already existed at the time of delivery of the same.
14.4 In order to take advantage of the Legal Guarantee, the Customer must therefore first provide proof of the date of purchase and delivery of the goods. Therefore, for the purposes of this proof, the Customer should keep the purchase receipt, as well as the DDT or any other document that can certify the date of the purchase (for example the credit card statement or bank statement).
14.5 Any faults or malfunctions caused by accidental events or by the Customer's responsibility or by a use of the product that does not comply with its intended use and / or as provided in the technical documentation attached to the product are excluded from the scope of the Legal Guarantee.
14.6 In case of lack of conformity duly reported within the terms, the Customer has the right:
¬ primarily, to the free repair or replacement of the goods, at his choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other;
¬ secondarily (in the case that the repair or replacement is impossible or excessively expensive or the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or the termination of the contract, at his choice.
The requested remedy is excessively burdensome if it imposes unreasonable expenses on the seller compared to the alternative remedies that can be carried out, taking into account (i) the value that the asset would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.
14.7If a product purchased on the Site, during the validity period of the Legal Guarantee, manifests what could be a lack of conformity, the Customer must send Ridewill a specific communication, using the Online Customer Service, Ridewill reserves the right to ask the Customer to attach to the request the purchase receipt and / or the DDT or other document that proves the date of the purchase. The Customer Service will promptly reply to the Customer's communication, indicating the next steps to take.
14.8 Products for which there is a CAT
If there is an Authorized Service Center for the Product ("CAT") and the Customer prefers to bring or send the Product directly to the CAT, the Customer will be provided with the address of the territorially competent CAT. If, on the other hand, the Customer does not intend to proceed directly with this sending, he can communicate it to Ridewill using the Online Customer Service and the latter will collect the product from the Customer and in turn, send the Product to the territorially competent CAT. In both cases, Ridewill is the person responsible for applying the legal guarantee. The CAT will carry out the necessary checks to ascertain the existence or otherwise of the alleged lack of conformity. If the defect exists, if the Customer has chosen the repair, the CAT will proceed with the repair. If, on the other hand, the Customer has chosen the replacement and it is not excessively burdensome or objectively impossible for Ridewill compared to the repair, Ridewill will replace the Product. If the CAT finds the lack of conformity, any repair costs and those of transport to the CAT will be borne by Ridewill. If the CAT does not find the lack of conformity, it will not be possible to apply the Legal Guarantee and, therefore, the transport costs and any repairs will be charged to the Customer. Ridewill will inform the Customer of the circumstance and of any costs to be incurred for the repair, sending him the estimate issued by the CAT, so that the Customer can decide whether or not to have the repair carried out at his own expense. The Customer must authorize the repair at his own expense in writing. In all cases, the repair or replacement of the defective Products, if due, will be carried out as soon as possible and in any case, except in exceptional cases or force majeure, within 60 days from the day on which Ridewill received the defective product and / o it has reached the TAC upon sending by the Customer. If the replacement or repair initially chosen were not carried out within this period, the Customer may request one of the alternative remedies provided for by the Legal Guarantee (replacement, if repair was requested; repair if the replacement; price reduction or termination of the contract). Within this period, the new Product or the repaired Product will be delivered to the Customer.
14.9 Products for which there is no CAT
If the nature of the Product does not provide for the existence of a CAT, the Product with respect to which the Customer complains of the lack of conformity must be sent to Ridewill which will verify the existence or otherwise of the claimed defect. All the other provisions of art. 14.8 above.
15. Conventional Manufacturer's Warranty
The Products sold on the Site may, depending on their nature, be covered by a conventional guarantee issued by the manufacturer ("Conventional Guarantee"). The customer can only enforce this guarantee against the manufacturer. The duration, the extension, even territorial, the conditions and methods of use, the types of damage / defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate contained in the product packaging. The Conventional Guarantee is voluntary and does not add to, replace, limit, affect or exclude the Legal Guarantee.
16. Additional Assistance Services for a fee
Ridewill, in collaboration with third-party companies, offers the Customer the possibility to purchase from these companies, in relation to the single Product, additional assistance services ("Warranty3") that allow the Customer to take advantage of technical assistance in relation to the Product after the expiry date. of the Legal Guarantee, under the conditions and with the limitations indicated in the purchase contract of the Additional Assistance Services that the Customer must conclude with the company that provides these services and whose General Conditions he must approve in order to make the purchase of the same. The Additional Assistance Services do not add to, do not replace, limit and do not prejudice or exclude the Legal Guarantee, which the consumer, under the conditions provided by law, can always avail himself of. Additional Assistance Services are subject to charges. The cost of these services as well as any other detailed information on them and on the third-party provider companies will be provided in the Product Technical Data Sheet.
Any complaint must be addressed to Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO). or through the Site by accessing the Online Customer Service by accessing the "Contact Us" section.
These General Conditions of Sale are governed by Italian law and subject to Italian jurisdiction. The application to them of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. For any dispute concerning the validity, execution or interpretation of these General Conditions of Sale and the relative effects, the following is competent: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) the Court of Como exclusively, in any other case.