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Faq

Order

Spreader is receiving the invoice / sales receipt ?

Absolutely yes ' . All sales will be regularly invoiced. The invoice / receipt is generated at the time of evasion in digital format PDF files sent via email the evening of the day of escape to the email address specified by the customer at the time of registration .

How do I order ?

Quietly from the website www.ridewill.it .

On the phone, we can still give you all the information but it is preferable to order comfortable ordering from your PC home / office or from your tablet or smartphone.

Can I go to the point of withdrawal to order ?

Ridewill.it is not a store , therefore we invite you to order directly from the site and choose the mode of payment and withdrawal from our point of Casnate con Bernate wait for our confirmation e-mail for withdrawal before moving on.

What do I do if I forget my password?

If you have forgotten your password or want to change it, click on " Forgot your password" and you will automatically receive a new password via e-mail .

We recommend you to personalize your passwords and never use it the same on most e-commerce sites .

After I registered, what should I do ?

Click on the confirmation email that you send in your inbox to confirm your account .

Then choose the product or products you wish to order and click " Add to cart", you will find yourself in your shopping cart where in order to complete the purchase. After checking the cart , click " Proceed with order " on the last page before confirming your order you can choose between different forms of delivery and payment .

What are the login and password ?

The login and password are the two words that allow you to access your personal area of the website where you can:
1 . Inspect all orders placed in the past.
2 . Download the receipt / invoice in PDF format file
3 . Check and follow real-time shipment status of individual orders

Why should I join the mailing list of ridewill.it ?

On ridewill.it you navigate without the need for registration; register as a customer is only required at the time of the first purchase to pay and tell us the address to which to deliver the products ordered .

Do you subscribe to the mailing list to receive complimentary all our informative emails about news and promotions going on but mostly you can receive discount coupons that make it even more interesting to buy from us.

Item not available

How do I know the delivery time for an item is not available?

We receive merchandise daily from our warehouses, the metododo to stay current on deliveries is register on the site, this will enable the button in the product "ALERT ME WHEN DISPO", simply press the button and we will notify you with an email when this product becomes available in our warehouses.


Payments

What payment methods can I use?

Ridewill.it provides many ways to pay for your purchases :

- Cash and credit card / debit cards at the point of withdrawal
Cash - for amounts not exceeding 999,00 Euro
- Credit Card online (VISA , MasterCard )
Postepay online - no refill only credit card
-Paypal
- Transfer in advance.

Can I pay in cash?

Absolutely, we accept payment in cash or for collection within which to mark directly to the carrier (in this case, remember to prepare the correct amount from the courier does not matter) .

My order was registered on the site but payment via credit card or Paypal did not go through.

No problem if you made the order but the payment is not BEEN ACCEPTED ( eg download from recharge card ), you can try returning the payment to your order, and order detail after clicking you can click the " PAY NOW " . Do the above at once because after a few days, in the absence of Thy attempt , Your order will be automatically canceled from the site.

Can I pay with a check at delivery ?

Unfortunately no, the carrier is not authorized to collect checks.

Payment by cash and credit card / ATM at Ridewill

You can pick up and pay for their purchases at home to Ridewill Up Mornasco (CO) , upon order online.

This seat is enabled for payment via POS , and ATM and credit cards (except American Express ) , for all products ordered in advance .


Shipments

How long does it delivered ?

Since it is sent and paid for the order, the delivery time is generally 24 hours for products labeled "24h Delivery" (for orders received by 16:00). For other products, the delivery time is stated in the product with the number of working days to hand over. For shipments to Europe or the rest of the world, the delivery time can vary from 72 to a maximum of 8 days. Delivery times may also vary due to force majeure. If at the time of delivery, the ordering party is not present.

Track your order in real time with tracking

Evasion of the goods will be sent an email showing a tracking code that will be visible only after a few hours after taking over at the branch . We recommend that you view the tracking until the next day .
 

Check your package

Upon delivery of the goods by the courier, the customer is required to check: that the number of packages delivered corresponds to that indicated in the transport document in advance by e -mail ; that the packaging is not damaged , wet or otherwise altered, including the sealing materials ( adhesive tape or metal ) . Any damage in the packaging and / or product or the mismatch in the number of packages must be immediately notified in writing of the reserve by placing control over the proof of delivery courier. Once you have signed the Courier , the Customer may not oppose objection on the external characteristic of the delivered goods.

If you are not at home ?

and the courier is unable to complete the delivery of a shipment will try to leave a notice of passage at the recipient's address , showing the fact that you tried to make a delivery and the place thereof. Will try a second time to pass and if not provided appropriate instructions, the package will be added to inventory . Contact us via email immediately place magazzino@ridewill.it telfonicamente 031-5476941 or easily comprehensible to secure a release of your delivery !

I received different products

If you were to notice it by opening the package that you have received the products different from what was ordered , please call us immediately 031-5476941 or send an email to magazzino@ridewill.it noting the serial number and the model number or product that came wrong . We may also request them pictures of the packaging .


Uses of cookies

Ridewill's Cookie Policy

One of the ways in which we do this, is through the use of cookies.

Not sure what cookies are or what they do? Pay close attention; this page will tell you everything you need to know about cookies, as well as teach you how you to manage them on your computer. Let's start with the most frequently asked question…
What is a cookie?

In short, a cookie is a small text file that is placed on your computer or mobile device to help ensure that you get the best possible experience when you visit a website.
Why does Ridewill use cookies?

Cookies allow us to improve the website's content, functionality and speed, while their tracking ability also helps us to understand your likes and dislikes, which means we can respond quickly and adapt the site accordingly.

At Ridewill, we use cookies because it's important to us that the time you spend on our website, is as useful and intuitive as possible.

In fact without cookie placement, a website cannot remember your preferences or registration details for your next visit. For example, by allowing us to place cookies in your web browser, you don't have to remember your username each time you sign in – a cookie helps us to remember that information for you.

The important thing to remember about all of this is that whilst some cookies are used to track your use of our website, they cannot be used to identify you personally or tell us who you are.

Here's a snapshot of all of the cookies we use on Ridewill.it along with a snippet of information about what they do.
What cookies does Ridewill use?

First and third-party cookies
There are many different types of cookies and at Ridewill, we use them all. Those set by us are called 'first-party cookies'. Those set by our partners and suppliers are called 'third-party cookies'.
Third-party cookies enable visitors to our website to see and interact with content such as videos and advertising provided to us by other companies. The same cookies can also help us with website analytics. More on that a little later.

Session and persistent cookies
As with most websites, we also use 'session cookies', which exist only for the length of time that you visit our site and are deleted once you close your browser, along with 'permanent cookies' also known as 'persistent cookies' which remain stored on your browser ready for use the next time you visit our website.

Essential cookies
These are required to help you access secure areas (such as your customer account pages) and to use great features like our shopping basket. Essential cookies are critical because you can’t access these services without them.

Performance and functionality cookies
These cookies ensure the display of handy features such as maps and videos. We love them because they help to enhance the performance and functionality of our website, and we want the time you spend on our site to be both useful and engaging.

Analytics and customisation cookies
We use analytics and customisation cookies to gather information on how the website is being used by our visitors and to discover how popular our marketing campaigns are. We also use the data we get to help customise the website for you and make the content you see as relevant as possible.

Advertising cookies
Advertising cookies are used to ensure that we only show you the adverts and messages we think you will want to see. Cleverly, they also help us to restrict the number of times you see the same advert, ensure the ad is properly displayed.

Social networking cookies
As the name suggests, Social Networking Cookies allow visitors like you to share our pages and content through third-party social networking websites. Why not put them to the test and share this page when you finish reading it?

How can you manage cookies?

We hope you're now feeling confident about what cookies can do, and how we use them at Ridewill to improve your website experience, but we know that you may want to manage your cookies from time to time so here are some tips!

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our website may be restricted.

Most advertising networks offer you a way to opt out of targeted advertising. If you'd like to find out more information on how to opt out visit the Digital Advertising Alliance website or the Your Online Choices website.

If you have any questions regarding Ridewill's use of cookies or other technologies, send us an email using our customer service and feedback form, and we'll do all we can to answer your questions.

Now you know almost everything there is to know about cookies...job done.


Contact us


If you have concerns or questions of a technical nature on the compatibility of an item please do not hesitate to contact our experts on the number +39.031.5476941 from 10 to 12 and from 14:30 to 17 or CLICK HERE and fill out the request form.

The staff of Ridewill.it
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