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Terms and Conditions

Territorial Range
Ridewill accepts orders to be delivered in
worldwide

Purchase receipt / Invoice
For every order made Ridewill emits detailed tax receipt for private customers, and invoice for customers with the VAT number, and sends it by e-mail to the Customer pursuant to art. 14 of Presidential Decree 445/00 and Legislative Decree 52/2004.
The data provided by the customer when the order is made will be entered in the Invoice / Receipt, no change will be possible after the issuance of the invoice.

Product Information
The customer can buy products in the electronic catalog of Ridewill when sending order. The images and technical data conteined in the sheet of a product may not be complete and exhaustive about the product's characteristics, they can be different in size, color, accessories, etc..
The term "available" that appears when the product is displayed is purely indicative due to the possibility of multiple purchases at the same time by multiple users. For this reason Ridewill reserves the right, upon receipt of the order, to check the availability of the goods and, failing that, to promptly notify the non-acceptance sent. No responsibility can be attributed to Ridewill.

Receipt of the order

The correct receipt of the order is confirmed by Ridewill by a reply e-mail, sent to the email address notified by the customer.
This confirmation message will present all the data entered by the customer who will verify the correctness and communicate any corrections. After checking the availability of good and the accuracy of customer data,Ridewill sends them by e-mail the acceptance of the contract.
The contract between the customer and Ridewill is concluded only after Ridewill sends the e-mail of its acceptance.
By performing the order on the site Ridewill the customer declares to have read the conditions of sale, terms of payment proposals and the whole purchase process.
With express reference to art. 3:04 Legislative Decree 185/89 the costumer will receive by e-mail all the information necessary to identify the seller and he must keep it together with the e-mail of acceptance of the contract.

Returned good
If the customer needs to give back the products purchased, he will have to send it  through RMA procedure for product failure or RECESS exclusively to the operational headquarters of Ridewill Srl

Ridewill srl
via Socrate, 6 - 22070 Casnate con Bernate (CO)

*except in poor areas


Privacy and Security

Privacy provisions of Ridewill -it
Please read our Privacy Policy which applies when you visit our website and decide to simply browse the website and use its services without purchasing any product, whether in the event you access a Ridewill , decide to browse and use its services and buy products.
We also invite you to read, if you have not already done so, the Terms and Conditions of Use of Ridewill because they contain important indications about privacy and the security systems adopted from the website.
Ridewill is managed and maintained fully and directly from Ridewill Ltd.
Via Tevere 1 Up Mornasco 22073 Como Italy Vat 03,438,580,130 . REA CO- 314788

1 . Our policy
Everyone has the right to protection of personal data concerning him .
Ridewill respects the right of its members to be informed regarding the collection of and other operations involving their personal data.
In the treatment of data that can directly or indirectly identify you personally, we adhere to a principle of strict necessity.
For this reason, we Ridewill configured in such a way that the use of your personal information is kept to a minimum and to exclude the processing of your data when the purpose of the specific activity can be achieved through the use of anonymous data ( for example , market research aimed at improving services) or through other means that allow identification of the individual only when necessary or at the request of the authorities and police forces ( eg , for information relating to traffic and the time you spend on the website or to your IP address).
The decisions about the purposes and methods of the processing of your personal data and the tools used including security measures, to Ridewill , as owner of the processing of personal data of users of Ridewill .
This Privacy Policy will provide all information needed to understand how we collect and use information that identifies users Ridewill . For any further information on our Privacy Policy, please contact the following e-mail address or privacy@ridewill.it Ridewill at Via Tevere 1 Up Mornasco Como Italy 22073 .
2 . Who is your personal
Ridewill holds the processing of personal data of users Ridewill ; decide independently on the purposes and methods of treatment, including the security profile .
For organizational and operational needs , we have appointed certain entities that processing of personal data of users of Ridewill , for purposes related to the performance of services on Ridewill , including the sale of products.
These leaders were chosen by Ridewill because they have been shown to possess the experience, capability and reliability they provide sufficient guarantees of compliance with the applicable provisions of treatment, including the profile data security . Those responsible for carrying out the processing of personal data of users of Ridewill according to the instructions Ridewill . Periodically check that they have fulfilled their tasks and continue to provide sufficient guarantees of compliance with the provisions regarding the protection of personal data.
Responsible for the processing of your personal data are:
SDA Express Curier , TNT , DHL for the treatment of the data needed to perform the activities of shipping, delivering and returning products purchased on Ridewill ;
You can at any time obtain an updated list of data processors writing to privacy@ridewill.it .

3 . How we use your personal data and for what purpose
Your personal data are collected and processed by Ridewill for purposes strictly related to use of the website , its services and the purchase of products through the website. Your personal data may also be used in other processing operations , however, in a manner compatible with those purposes.
In particular, your personal data may be processed for the following purposes:
during the process of registering for the website , we collect your personal information (eg , your personal data , user ID and password , email address , gender) through the relevant registration form ( Ridewill ) to provide the services, access to restricted areas of Ridewill and for sending NEWS RIDELETTER by e-mail , if specifically requested;
to provide support services ( Customer Service) , we collect your personal information (such as your user ID and password) for purposes strictly necessary to give you all the information about the services of Ridewill and the purchase of products on Ridewill .
during the process of purchase of products on Ridewill we collect your personal data ( such as data, e-mail address , mailing address , credit card and bank details, phone number) using the order form for the selling the products Ridewill ;
as part of the request for technical assistance , we collect your personal data to provide information about navigation problems , browser compatibility and viewing or loading web pages Ridewill ;
Your personal data are treated mainly electronically and in certain cases also in paper format , such as when the processing of your data is necessary to prevent fraud on Ridewill .
Your personal data will be stored in a way that allows your identification for the time strictly necessary for the purpose for which the data were collected and subsequently processed and , in any case , within the limits of the law.
To ensure that your personal data is always accurate and up -to-date , relevant and complete , please report any modification to privacy@ridewill.it
Your personal information will not be disclosed to third parties for purposes not permitted by law or without your express consent.
Your personal information may be disclosed to third parties only where this is necessary to follow the conclusion of the contract, such as Paypal to the execution of remote electronic payment services , through credit card / debit card, if you decide to purchase a product on Ridewill . Moreover, your personal data may be disclosed to law enforcement or judicial authorities, in compliance with the law and upon a formal request by such entities, for example in the field of anti-fraud services of Ridewill . Your data will also have access to treatment as indicated in par . 2 and for the specific purposes stated in the same paragraph . In all these cases, your consent is not required .
Your personal information may be disclosed to the public only with your consent and only in the provision of services on Ridewill for example, to allow Ridewill on your specific request to publish your image and your comments on the home page as "testimonial " of Ridewill .
Your personal data will not be transferred abroad to countries other than those belonging to the European Union , which does not provide a sufficient level of privacy protection . Should this be necessary to provide the services or to conclude a contract with Ridewill for the purchase of products , we ensure that the transfer of your personal data to countries that do not belong to the European Union and which do not ensure adequate levels of protection will be performed only after the conclusion Ridewill between these entities and specific contracts in accordance with the law and applicable regulations .
Please note that Ridewill process the personal data of its users only for purposes strictly related to the provision of services on Ridewill , the conclusion of contracts of sale of the products and with your consent , to inform you about new marketing initiatives closely related to the activities and services of the site web .
Ridewill treats your personal information for direct marketing purposes by electronic mail , only with your consent.
It may happen that you are Ridewill to process personal data of third parties notified directly by their users Ridewill , for example in the case where the user has purchased a product to be sent to a friend, when the person who pays the price for ' purchase of the product is different from the person to whom the product is intended , or when a user wishes to recommend to a friend a service Ridewill or offer for sale of a particular product.
In all these cases, be sure to obtain the consent of the person to whom the information relates before communicating to Ridewill and to inform about this Privacy Policy because you will be the one and only responsible for the communication of information and data relating to third parties , although they have not given their consent for their use and improper or contrary to law . Please note that the consent of these persons is not necessary only when the data is communicated to Ridewill for the conclusion of the contract with Ridewill at your own favor.
4 . What happens if you do not communicate your personal information to Ridewill
The communication of your personal data to Ridewill and in particular , your personal details , your email address , your mailing address, your credit card / debit card and bank details and phone number is required with regard to the conclusion of the contract to purchase products on Ridewill or the provision of other services provided on the website of your request or when your data is necessary for the ' fulfillment of obligations arising by law or regulation.
Refusal to communicate to Ridewill , certain your data needed for such purposes may be impossible to Ridewill , to perform the contract of purchase of products on Ridewill or to provide other services available on Ridewill such as to provide the services support ( hotline) for sending NEWS RIDELETTER , or to show an article to a friend , fulfill obligations required by law and regulation . The failure to communicate the data as the case may be , a legitimate and justified reason for Ridewill not to execute the contract for the purchase of products on Ridewill or the provision of services through Ridewill .
The communication Ridewill additional data , other than those essential for the fulfillment of its legal or contractual obligations or for the provision of certain services on request, is optional and has no effect on the use of the website and of its services or for the purchase of products on Ridewill ( such as the indication of your favorite designer) .
Depending on the circumstances , and if necessary from time to time , we will duly inform the compulsory or optional nature of the communication of your personal data to Ridewill . Highlight the compulsory or optional nature of communication of your data , using a special character (*) information that is compulsory or data necessary for the provision of services on Ridewill and for the purchase of products on Ridewill . Please note that the failure to disclose optional personal data will not result in any obligation to our users, or disadvantage .

5 . To whom we disclose your personal information
Your personal data may be made available to third party companies that carry out on behalf of Ridewill , specific services as Data Processors or disclosed to other recipients of the data collected by Ridewill , which process data independently only to execute the contract to purchase products on Ridewill (such as in the case of Paypal ), and only when that purpose is not inconsistent with the purposes for which your data was collected and subsequently processed and in any case , in compliance with the law .
The data will not be disclosed , sold or otherwise transferred to third parties , without the user being informed in advance and not with their consent , when it is required by law.
6 . How we collect your data on Ridewill
In the context of the use of Ridewill and navigation within it, it may happen that some personal data are collected automatically (through the so-called . "Cookies" ) , such as in the case of your IP addresses and other information relating to spend on the website or to the preferences expressed by the user in the choice of site services and products purchased through the service .
This information and data are collected directly and automatically from the web site and as part of its operational functions . This information and data are then processed in anonymous and aggregate form for commercial purposes in order to optimize the services of Ridewill to the needs and preferences of users of the website.
In other cases, Ridewill collects directly from its users personal data and other information as part of the registration process online Ridewill or sending order forms to purchase products on the website for the conclusion of e-commerce transactions .
In the latter case Ridewill collects personal data of all the interested parties to fill professional positions within Ridewill Jobs in the specific area to which each user can access and communicate your personal data for the purposes of recruitment. These data will be processed by Ridewill exclusively for these purposes, according to the law and will never be disclosed to third parties .
Finally, we collect personal data of third parties interested in commercial relations with Ridewill only for those purposes .

7 . Security
We have taken security measures so as to minimize the risks of destruction or loss , even accidental , of data from unauthorized access or treatment not allowed or does not comply with the purposes set out in our Privacy Policy .
However Ridewill can not guarantee its users that the measures taken for the security of the website and the transmission of data and information on Ridewill limit or exclude any risk of unauthorized access or loss of data. You'll want to make sure that your computer is equipped with software devices for the protection of network transmission of data, both incoming and outgoing (such as updated antivirus systems) and that your Internet service provider has taken appropriate measures for the security of data transmission in the network ( such as firewalls and spam filters ) .
8 . cookies
Ridewill uses automatic data collection, such as cookies. A cookie is a device transmitted to the user's hard disk , it does not contain any comprehensible information but associates the user to personal information provided by the same on Ridewill . Cookies are stored on our server and no one can access the information contained on it. Only Ridewill processes information collected by cookies, only in anonymous and aggregate form to optimize its services and its web site to the specific needs and preferences of its users .
We have provided cookies for the roles of browsing the catalog, online purchasing of products and provision of services " Ridewill ."
As you may know , each Internet browser allows the deletion of cookies after each session . Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access .
The acceptance of automatic data collection and use of cookies are necessary for the use of the web site and its services , including the purchase of products. If you have activated cookie cancellation , Ridewill can not guarantee the full display of some web pages or the provision of certain services such as storage and display of web pages on your part, the products you have selected during the process of buying online .

9 . Opt-in/Opt out
Ridewill uses your personal information only with your consent, freely expressed , for the sending of advertising material and direct marketing or other commercial messages via electronic mail, which are not included in the services it provides to its users Ridewill at their request (such as for sending NEWS RIDELETTER ) and for the publication of your portrait photo on Ridewill .
Every time that you will need your permission we will inform you in advance and we'll give you the chance to lend or withdraw your consent for the use of your personal data for these purposes, including your e-mail address by clicking on the appropriate check boxes .
We would like to be informed that the law requires that your consent is not necessary and that Ridewill can treat your personal information when necessary , to fulfill a legal obligation or when it is necessary for carrying out its contractual obligations towards its users (eg in case you have purchased products on Ridewill or if you asked to use specific services through our web site).
In any case , we wish to inform you that Ridewill guarantees to its users, even when your prior consent is not strictly necessary, at any time exercise their right to not receive future communications connected to particular services on request , such as in the case of RIDELETTER NEWS .
10 . Your right of access to data and other rights .
You always have the right to obtain from Ridewill the confirmation of the existence of personal information concerning yourself , even if not yet recorded and their communication in intelligible form.
You are also entitled to obtain from Ridewill information about the origin of your personal data, the purposes and methods of processing of your personal data, the logic applied in case of treatment with electronic instruments , the identification of the the owner and managers of the processors and the names of the entities or categories of subjects to whom personal data may be communicated or who can learn about them as , for example, responsible for the processing . All this information is contained in our Privacy Policy .
You always have the right to obtain from Ridewill :
a) updating , rectification or when you have interest , the integration of your personal data;
b) the cancellation , transformation into anonymous form or blocking of personal data processed in violation of the law , including those which need not be kept in relation to the purposes for which the data were collected or subsequently processed;
c) certification that the operations in letters a ) and b) have been notified , as also related to their contents , to those to whom the data were communicated or distributed, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right.
You will still have the right to totally or in part:
a) for legitimate reasons to the processing of your personal data , pertinent for collection purposes ;
b) the processing of your personal data for purposes of sending advertising material or direct marketing or for carrying out market research or commercial communication .
You may freely and at any time exercise your rights, within the limits of the law, with a request to Ridewill privacy@ridewill.it the email address to which we will give appropriate feedback.

11 . Links to other websites
Ridewill contains links to other websites that may have no connection with Ridewill or Ridewill .
Ridewill not control or monitor such websites and their content . Ridewill can not be held responsible for the content of these sites and the rules adopted by them with regard to your privacy and the processing of your personal data during your navigation operations . Please , pay attention when you access these websites through the links provided on our website and read their terms of use and privacy policy. The Privacy Policy of Ridewill does not apply to third party websites .
Ridewill provides links to these websites solely to facilitate the user in the research and its navigation and to facilitate the hyperlink to other web sites on the Internet . The activation of links does not imply any recommendation or report Ridewill for accessing and browsing these websites, nor any guarantee as to their content , services or goods to be supplied and sold to Internet users.
12 . Contacts
If you wish to receive more information on how Ridewill processes your personal data , please write an e- mail to the following e-mail address @ Ridewill privacy .
To know your rights and be informed on the legislation on the protection of individuals with regard to the processing of personal data we recommend you visit the website of the Guarantor for the protection of personal data at www.garanteprivacy.it .

13 . applicable Law
This Privacy Policy is governed by Italian law and in particular the Code regarding protection of personal data ( Legislative Decree 30 June 2003 no. 196) which governs the processing of personal data - also held overseas - carried out by anyone who is domiciled or based in Italy .
The Code guarantees that the processing of personal data will be processed respecting their rights and fundamental freedoms and dignity , particularly with regard to confidentiality, personal identity and the right to protection of personal data.

14 . Changes and updates to the Privacy Policy Ridewill
Ridewill may amend or simply update all or part of the Privacy Policy Ridewill also considering the change in the law or regulations which govern this matter and protect your rights. Changes and updates to the Privacy Policy Ridewill will be notified to users on the Home Page of Ridewill soon adopted and will be binding once posted on the website in this section. Therefore, you should regularly access this section to verify the publication of the most recent and updated Privacy Policy Ridewill .

Contact us


If you have concerns or questions of a technical nature on the compatibility of an item please do not hesitate to contact our experts on the number +39.031.5476941 from 10 to 12 and from 14:30 to 17 or CLICK HERE and fill out the request form.

The staff of Ridewill.it
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